Curso de Inglés Business C1

The Language Program Client and Business Partner Relations will enable you to communicate with others fluently when involved in situations that require sophisticated interaction, such as adapting your way of expressing yourself to specific cultural contexts. You will be capable of carrying out complex tasks such as expressing yourself in a diplomatic way when giving a detailed explanation of how a product works or negotiating with a client. You will be able to understand and engage in conversation with others even when they speak with strong accents.

Professional Interaction IV
The Language Program Professional Interaction will enable you to engage in formal and informal interactions about a variety of complex topics within your company. You will be able to express yourself with ease when carrying out tasks such as debating with your team, explaining a process to a co-worker, or asking for a raise. You will be capable of both contradicting someone diplomatically and understanding others even when they communicate implicit meanings. You will be able to fluently discuss a wide range of internal topics, even when speaking with others who have strong accents.

Client relations
The learning program Client relations will enable you to further your knowledge for the following tasks: to master the sales vocabulary needed to welcome a client, to give information about the organization of a business trip or entertaining a client.
Product presentation

The learning program Product presentation aims at perfecting your knowledge of: presenting a product at a trade fair, putting your product in a favorable light, convincing a client.

Sales and after-sales advice
The learning program Sales and after-sales advice will enable you: to discover the vocabulary needed to finalize contract, to deal with questions about when a product will be available, to identify a client"s problems and assert your viewpoint.

Business calls
With the learning program Business calls, you will know how to answer the telephone: replying to specific requests, notably for reserving a stand at a trade fair.

Temario:

Interpersonal Skills and Negotiation IV

1. An Unexpected Change

Lesson Objectives
- Understanding the stakes of a reception situation and the implicit information conveyed
- Diffusing tension & negotiating solutions during delicate or conflictual interactions
Targeted Skills
- Listening
- Speaking
- Reading-
Writing
Language Functions
- Understanding implicit meanings in verbal communication
- Understanding statements about what might happen
- Apologizing- Justifying a decision
- Reassuring a visitor
- Offering a solution
Lexical Groups
- Value judgment (beneficial, profitable, expedient, ...)
- Problems and disagreements (to be inconvenienced, to put someone out, nuisance, ...)
- Assessment of a situation (critical, to be compelled to, of the essence, ...)
Vocabulary
- Confirmation of understanding
Language & Culture
- Diplomatic advice

2. Legal Advice

Lesson Objectives
- Giving general legal advice
Targeted Skills
- Listening
- SpeakingLanguage Functions
- Understanding a problem
- Asking for further details
- Advising
Lexical Groups
- Law & justice (law firm (US), case, ...)
- Crimes & misdemeanors (fraudulent imitation, forgery, to commit a crime, ...)
- Careers in law & justice (attorney (US), legal advisor, lawyer, ...)
- Legal procedures (to take somebody to court, to take proceedings, to bring before the courts, ...)
- Stages of a legal procedure (evidence, proof, ...)
Vocabulary
- To be at stake

3. The Project

Lesson Objectives
- Defining a project framework
Targeted Skills
- Listening
- Speaking
Language Functions
- Understanding a need
- Asking for further details
- Making predictionsLexical Groups
- The business world (quality outcome, requirement, to monitor, ...)
- Project brainstorming (to have something in mind, to imagine, to envisage, ...)

4. Client Negotiations

Lesson Objectives
- Convincing difficult clients
- Critiquing a decision by arguing your point of view
Targeted Skills
- Listening
- Speaking
Language Functions
- Identifying the pertinent points in a speech
- Rephrasing information
- Changing the subject in a subtle way
- Insisting on something
- Arguing in favor of something
- Expressing & justifying objections
Lexical Groups
- Critical thinking (to weigh up, to ruminate , to mull over, ...)
- Criteria to measure the quality of a service
Vocabulary
- Emphatic 'do'
Grammar
- Diplomatic constructions
Phonetics
- Intonation and stress

5. Virtual Conversation: Make a Deal

Lesson Objectives
- Negotiating a price with a difficult client

6. Between Meetings

Lesson Objectives
- Covering professional topics (such as negotiations) in an informal setting
- Identifying potential cultural issues in a seemingly relaxed atmosphere
Targeted Skills
- Listening
- Speaking
- Reading
- Writing
Language Functions
- Raising a delicate issue
- Changing the subject in a subtle way
- Going back to something
- Criticizing diplomatically
- Paying a compliment
- Reacting to a compliment
- Showing respectGrammar
- Diplomatic constructions
Phonetics
- Intonation and stress
Language & Culture
- Baseball expressions
- Making and receiving compliments
- Business dining etiquette

7. The Economy

Lesson Objectives
- Participating in a group discussion about economic & market news
Targeted Skills
- Listening
- SpeakingLanguage Functions
- Understanding someone's opinion
- Going into something in more depth
- Establishing limitations
- Making predictions
Lexical Groups
- Economic trends (recession, upswing, rebound, ...)
- Economics (stock market, shareholder, investment, ...)
- Positive affirmation (to be with someone (on something), to see someone's point, to get someone's drift, ...)
Vocabulary
- Gambling-related expressions and the economy
Grammar
- The perfect conditional

8. The Press Article

Lesson Objectives
- Understanding a specialized press article
Targeted Skills
- ReadingLanguage Functions
- Understanding an issue
- Understanding a series of events
- Identifying criticismLexical Groups
- Stock market (profits warning, share price, low, ...)
Vocabulary
- Business writing

9. Department Restructure

Lesson Objectives
- Discussing a department's organization
Targeted Skills
- Listening
- Speaking
Language Functions
- Stating demands or requirements
- Offering a solution
- Contradicting someone
- Weighing pros & cons
Lexical Groups
- Present situation (as it stands, for the time being, as things are looking now, ...)
- Corporate strategy (organizational requirements, organizational model, organizational change, ...)
- Value judgment (stagnant, deteriorating, underperforming, ...)
Vocabulary
- Expressions of increase
- 'Whether'
Grammar
- Short questions

10. The Decision

Lesson Objectives
- Communicating a decision, justifying it, & outlining its consequences
Targeted Skills
- Listening
- Speaking
Language Functions
- Adding layers of meaning
- Contextualizing your remarks
- Announcing a decision
- Relaying the consequences of a decision
Lexical Groups
- Cause & effect (to be looking at, to be confronted by, to be faced with, ...)
- Cause & effect (to entail, to imply, ramifications, ...)
Vocabulary
- 'Down the line'
Grammar
- The present subjunctive
- Diplomatic constructions
- Making references
- The empty object
- Phrasal verbs

11. Product Analysis

Lesson Objectives
- Presenting a product analysis
Targeted Skills
- Listening
- Speaking
Language Functions
- Providing background information on something
- Outlining something's positive & negative aspects
- Adding layers of meaning
- Comparing
Lexical Groups
- Value judgment (user-friendly, practical, well designed, ...)
- Comparison & contrast (to exceed, to surpass, to fall short of, ...)
Vocabulary
- 'While' - 'Although'

12. A Disagreement

Lesson Objectives
- Using arguments to defend a company's interests
Targeted Skills
- Listening
- Speaking
- Writing
Language Functions
- Expressing priorities
- Justifying a decision
- Contradicting someone
- Asking someone to do something
Lexical Groups
- Critical thinking (to look into, to come up with, to think through, ...)
- Value judgment (to miscalculate, to misconstrue, to overestimate, ...)
- Corporate strategy (to streamline, outsourcing, to scale back, ...)
- Assessment of a situation (precedence, top of the agenda, foremost, ...)
- Examples (all things considered, in reality, as a matter of fact, ...)
Vocabulary
- The main postpositions
- Goals
- Concession and opposition
Language & Culture
- Diplomatic requests

13. Virtual Conversation: Arrange a Delivery

Lesson Objectives
- Negotiating delivery conditions with a difficult client

Client and Business Partner Relations IV

1. A New Scanner

Lesson Objectives
- Understanding someone who speaks with an accent that is unfamiliar or that may hinder comprehension
- Describing a product in detail
Targeted Skills
- Listening
- Speaking
- Reading
- Writing
Language Functions
- Understanding someone with a strong accent
- Asking someone to repeat specific information
- Reassuring a prospect
- Specifying the degree of something
- Explaining how a product works
- Responding to an objection
- Outlining something's positive & negative aspects
Lexical Groups
- Intellect (eager, reluctant, to be inclined, ...)
- Value judgment (drawback, snag, asset, ...)
Grammar
- Diplomatic constructions

2. Information Security

Lesson Objectives
- Understanding someone who speaks with an accent that is unfamiliar or that may hinder comprehension
- Understanding a detailed description of an unfamiliar product or service
- Describing a product in detail
Targeted Skills
- Listening
- Speaking
- Reading
- Writing
Language Functions
- Understanding someone with a strong accent
- Asking someone to repeat specific information
- Expressing reluctance
- Asking for specific information on the degree of something
- Understanding how a product works
- Stating objections
- Identifying something's qualities and drawbacks
- Reassuring a prospect
- Outlining something's positive & negative aspects
Lexical Groups
- Intellect (hesitant, inclined, unwilling, ...)
- Value judgment (drawback, snag, asset, ...)
- Specification of degree (how far, to what extent, to what degree, ...)
- Advantages and disadvantages (drawback, snag, asset, ...)
Grammar
- Diplomatic constructions

3. Technical Assistance

Lesson Objectives
- Explaining in detail how a product works
Targeted Skills
- Listening
- Speaking
- Reading
- Writing
Language Functions
- Guiding through a process
- Encouraging someone
- Verifying that something has happened
- Understanding a request to have something explained again
- Suggesting the cause of a problem in a diplomatic way
- Making sure that the person you are speaking with understands
Lexical Groups
- Division of time (in the meantime, meanwhile, in the long run, ...)
- Resolution & handling of problems (to take getting used to, to get the hang of something, to catch on, ...)
- Information & inquiries (to run through, to walk through, to go over, ...)
Phonetics
- Intonation and stress
Language & Culture
- Diplomatic advice

4. Colleagues from Abroad

Lesson Objectives
- Adapting your communication style to a cultural context
- Responding to a visitor's requests in a diplomatic way
Targeted Skills
- Listening
- Speaking
- Reading
- Writing
Language Functions
- Offering to help someone
- Reacting to a compliment
- Expressing difficulty
- Showing that you are making an effort
- Putting yourself at someone's disposal
Lexical Groups
- Assessment of a situation (tough, awkward, tricky, ...)
- Resolution & handling of problems (to work something out, to figure something out, to get around a problem, ...)
Vocabulary
- Polite offers

5. Artistic Differences

Lesson Objectives
- Reaching a compromise with a cooperative client
Targeted Skills
- Listening
- Speaking
- Writing
Language Functions
- Devaluing someone's ideas diplomatically
- Warning someone about something
- Explaining the reasoning behind a choice
- Making a suggestion
Lexical Groups
- Results of reflection (to go with, to come to a decision, to settle on, ...)
- Negotiation (to meet halfway, to find middle ground, to give in, ...)
- Warnings (to forewarn, to admonish, to put someone on guard, ...)
- Risks (susceptible, ramification, vulnerable, ...)
Vocabulary
- Rhetoric
- Cause and consequenceGrammar
- Diplomatic constructions
- Goal and consequence
Phonetics
- Intonation and stress
Language & Culture
- Diplomatic advice

6. Virtual Conversation: Come to a Compromise

Lesson Objectives
- Reaching a compromise with a cooperative client

7. A Convincing Argument

Lesson Objectives
- Persuading a reluctant client to do something
Targeted Skills
- Listening
- Speaking
- Writing
Language Functions
- Praising someone or something
- Persuading someone of something
- Relaying the consequences of a decision
Lexical Groups
- Value judgment (sound, valid, irrefutable, ...)
- Finance (bond, fluctuation, to outpace, ...)
- Specification of degree (by and large, considerably, immeasurable, ...)
- Opportunities (to jump at, to pass up, to lose out, ...)
Vocabulary
- Emphasis
- Rhetoric
Grammar
- Alternate conditional forms

8. Sales Training Analysis

Lesson Objectives
- Analyzing a client's needs and using arguments to recommend solutions
Targeted Skills
- Listening
- Speaking
- Writing
Language Functions
- Identifying constraints
- Asking for further details
- Saying what something entails
- Weighing pros & cons
- Arguing in favor of somethingLexical Groups- Communication (to push for, to endorse, to lean toward, ...)
- Clauses & conditions (must-have, bottom line, leeway, ...)
- Details & clarification (to dot the i's and cross the t's, to itemize, to spell out, ...)
- Advice and recommendations (to call for, to do with, to entail, ...)
- Reports & summaries (naturally, obviously, to appear, ...)
- Advantages and disadvantages (to factor in, detriment, credence, ...)
Vocabulary
- Concession and oppositionGrammar
- Goal and consequence

9. Sales Training Negotiation

Lesson Objectives
- Negotiating the conditions of a contract (sales, services, partnerships, etc.) with cooperative suppliers
Targeted Skills
- Listening
- Speaking
- Writing
Language Functions
- Negotiating an agreement
- Supporting one's refusal diplomatically
- Going back to something
- Negotiating a deadlineLexical Groups
- Negotiation (to tailor, win-win, vested interest, ...)
- Polite expressions (regrettably, unfortunately, sorry to say, ...)
- Professional interaction (to pick up on, to backtrack, concerning, ...)
- Description of time (lengthy, in good time, to hold off, ...)
- Specification of degree (thereabouts, roughly, hazy, ...)
Vocabulary
- Deadlines
Grammar
- Approximation
- Alternate conditional forms
Phonetics
- Intonation and stress

10. Virtual Conversation: Persuade a Client

Lesson Objectives
- Presenting arguments to convince a demanding client
Professional Interaction IV

1. An Advertising Strategy

Lesson Objectives
- Debating a strategy with a manager
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Contradicting someone diplomatically
- Pointing out the risks of something
- Suggesting a strategy

Lexical Groups
- Results of reflection (to see eye to eye, to be on the same page, to be mistaken, ...)
- Corporate strategy (to go the extra mile, springboard, jumping-off point, ...)
- Marketing & communication (niche, segment, demographic, ...)
- Advantages and disadvantages (other side of the coin, upside, bright side, ...)
- Problem explanation (drawback, to take forever, to scatter, ...)
Vocabulary- Rhetoric- To be at stake
- Concession and opposition

2. Virtual Conversation: Defend Your Opinion

Lesson Objectives
- Arguing in favor of a project proposal

3. Technical Explanations

Lesson Objectives
- Explaining complex technical procedures to a colleague
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Explaining how a product works
- Providing more specific information by giving concrete examples
- Soliciting questions
- Highlighting the importance of something

Lexical Groups
- IT environment & system (macro, to automate, to embed, ...)
- Speaking (to jump in, to speak up, to voice, ...)
- Instructions and orders (straightforward, trick, piece of cake, ...)
- Examples (to rephrase, to run through, to reiterate, ...)
- Details & clarification (besides, furthermore, what's more, ...)
- Specification of degree (critical, pivotal, imperative, ...)
Vocabulary
- Rhetoric

4. A Salary Negotiation

Lesson Objectives
- Negotiating a pay raise
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Talking about your work
- Making a request
- Accepting or rejecting an offer
- Concluding an agreement

Lexical Groups
- Career stages (to take on, to step in, to fill in, ...)
- Remuneration (to be entitled to, to merit, earnings, ...)
- Negotiation (to bargain, bottom line, counterproposal, ...)
- Professional interaction (to settle, to close, to formalize, ...)
Grammar
- Mixed conditionals
- Approximation
- Alternate conditional forms

Presentations and Meetings IV

1. End-of-Year Summary

Lesson Objectives
- Presenting the results of a project to a client
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Commenting on results
- Concluding
- Talking about the effects of something
- Expressing a need for improvement

Lexical Groups
- Progression (to fine-tune, to hone, to tweak, ...)
- Description of results (to work out, to meet with, to pay off, ...)
- Reports & summaries (all in all, all told, to wind down, ...)
- Cause & effect (accordingly, by-product, fruit, ...)
- Examples (for one, case in point, alone, ...)

Vocabulary
- Cause and consequence

2. A Recruitment Strategy

Lesson Objectives
- Presenting a strategy to an audience that will take part in it
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Introducing a topic
- Describing a strategy in detail
- Conveying information
- Transitioning

Lexical Groups
- Critical thinking (synopsis, to familiarize, to take a look, ...)
- Project management (to put in place, to kick off, approach, ...)
- Communication (to deem, to maintain, to allude to, ...)
- Development & expansion (to move on, to evolve, to turn to, ...)

Vocabulary
- RhetoricGrammar- Reported speechLanguage & Culture- Diplomatic requests

3. A Green Challenge

Lesson Objectives
- Describing a project in a positive and detailed way to an audience that is not familiar with it
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Committing to doing something
- Describing the progression of a project
- Outlining the advantages of something
- Commenting on numerical data

Lexical Groups
- Description of time (over time, at the end of the day, in due course, ...)
- Commitment & responsibility (commitment, to undertake, pledge, ...)
- Development & expansion (from the ground up, from scratch, to hit the ground running, ...)
- Advantages and disadvantages (equitable, footprint, sustainable, ...)
- Description of results (to rebound, to plateau, to stagnate, ...)
Vocabulary
- 'Affect' - 'Effect'
- 'Little' - 'Few' - 'Less' - 'Fewer'
- Expressions of increase
Grammar
- 'The more . . . the more'

4. Virtual Conversation: Find out about a Car

Lesson Objectives
- Finding out about the complex technical features of a product from a salesperson

5. Project Risks

Lesson Objectives
- Presenting an overview of project risks
Targeted Skills
- Listening
- Speaking- Writing
Language Functions
- Notifying someone that something might happen
- Weighing risks
- Offering a solution
- Commenting on a diagram
Lexical Groups
- Work documents (to model, matrix, quadrant, ...)
- Problem explanation (to crop up, to come into play, to arise, ...)
- Probability and potential (potential, impending, foreseeable, ...)
- Assessment of a situation (severity, scope, negligible, ...)
- Resolution & handling of problems (to mitigate, to allocate, trigger, ...)
Grammar
- Alternate conditional forms
- Making references

6. Customer Service Objectives

Lesson Objectives
- Developing the objectives of a project
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Highlighting one's idea
- Arguing against something
- Reporting facts
- Defining one's objectives

Lexical Groups
- Description and characterization (categorically, strongly, fully, ...)
- Logic & reasoning (unlike, contrary to, rather than, ...)
- Advantages and disadvantages (to overlook, to neglect, oversight, ...)
- Information & inquiries (finding, breakdown, demographic, ...)
- Project brainstorming (SMART, relevant, to accomplish, ...)
Vocabulary
- Emphasis
Grammar
- Adverbs of degree
- Reported speech
- Compound adjectives

7. Employee Incentives

Lesson Objectives
- Leading a group to make a decision
Targeted Skills
- Listening
- Speaking
- Writing

Language Functions
- Giving and taking the floor
- Getting back on topic
- Avoiding a misunderstanding
- Coming to a consensusLexical Groups
- Professional interaction (to hear from, perspective, slant, ...)
- Speaking (to break in, to interject, to cut in, ...)
- Elections (to move, to second, to abstain, ...)
- Logic & reasoning (to digress, to focus, to lose sight of, ...)
- Description and characterization (to clear up, uncertain, ambiguous, ...)

Vocabulary
- The main postpositions
- Emphasis

Grammar
- Diplomatic constructionsLanguage & Culture
- Persuasive suggestion
To complete my training

Client relations

1. Cultural Exercises

Lesson Objectives
Discover and broaden your knowledge of the culture of the country or countries where the language is spoken.

2. Cultural Exercises

Lesson Objectives
Discover and broaden your knowledge of the culture of the country or countries where the language is spoken.

3. Trouble with Orders

Lesson ObjectivesAnswer dissatisfied customers and apologize for problems.
Vocabulary Themes
Objects
- Descriptive terms
Economy and Trade
- People and professions
- Delivery
Judgment and Opinion
- Necessity, ability and difficulty
Work Environment
Science and Industry
- Technology
Grammar
The past subjunctive
Use of the past participle as an adjective

4. Organizing a Stay

Lesson Objectives
Learn vocabulary related to business trips. Book a hotel room, organize a night out, etc.
Vocabulary Themes
Communication and Intellect
- Possibility and probability
- Obtaining information
- Suggestion, proposal, advice
Transportation Terms
- Stages of a journey
Housing
- Real estate
- Furniture
Vacations and Traveling
- Hotels
Cities and Towns
- Public places
Grammar
"So that" + "may" or "can"
"I am told"
Near certainty in the past

5. Welcoming Visitors

Lesson Objectives
Organize a tourist/business visit for foreign clients. Get information about their arrival. Book theater tickets and plan their schedule.

Vocabulary Themes
Communication and Intellect
- Greetings, polite expressions
- Suggestion, proposal, advice
Family, Identity, Social Life
- Social life

Transportation Terms
- Stages of a journey
Games, Leisure and Entertainment

Vacations and Traveling
- Tourist activities
Grammar
Use of "both"
Absence of necessity
Nouns and adjectives of nationality

6. Cultural Exercises

Lesson Objectives
Discover and broaden your knowledge of the culture of the country or countries where the language is spoken.

7. Trouble with Orders

Lesson Objectives
Answer dissatisfied customers and apologize for problems.

Vocabulary Themes
Objects
- Descriptive terms

Economy and Trade
- People and professions
- Delivery

Judgment and Opinion
- Necessity, ability and difficulty
Work Environment

Science and Industry
- Technology

Grammar
The past subjunctive
Use of the past participle as an adjective

8. Organizing a Stay

Lesson Objectives
Learn vocabulary related to business trips. Book a hotel room, organize a night out, etc.
Vocabulary Themes
Communication and Intellect
- Possibility and probability
- Obtaining information
- Suggestion, proposal, advice
Transportation Terms
- Stages of a journey
Housing
- Real estate
- Furniture
Vacations and Traveling
- Hotels
Cities and Towns
- Public placesGrammar
"So that" + "may" or "can"
"I am told"
Near certainty in the past

9. Welcoming Visitors

Lesson Objectives
Organize a tourist/business visit for foreign clients. Get information about their arrival. Book theater tickets and plan their schedule.
Vocabulary Themes
Communication and Intellect
- Greetings, being polite
- Suggestion, proposal, advice
Family, Identity, Social Life
- Social life
Transportation Terms
- Stages of a journey
Games, Leisure and Entertainment
Vacations and Traveling
- Tourist activitiesGrammar
Use of "both"
Absence of necessity
Nouns and adjectives of nationality

10. Handling an Invoice

Lesson Objectives
Ask clients with an outstanding balance to make a payment. Make arrangements for payment.
Vocabulary Themes
Economy and Trade
- Cost, payment
- Micro- and macroeconomics
Finance and Insurance
- Accounting
Work Environment
- Corporate lifeTime
- Schedule
Grammar
Expression of preference
Verbs introducing a second action
Emphatic "do"

11. Cultural Exercises

Lesson Objectives
Discover and broaden your knowledge of the culture of the country or countries where the language is spoken.

12. After-sales Service

Lesson Objectives
Identify problems and provide customer assistance.
Vocabulary ThemesCommunication and Intellect
- Greetings, being polite
Making Contact
- Written correspondence
Economy and Trade
- Delivery
Judgment and Opinion
- Agreement, disagreement
- Necessity, ability and difficulty
- Criticism
Shopping
Grammar
"Everybody" - "Somebody" - "Nobody"
"Quite" - "Quite a few"

Duración: 50 horas.