Curso de ITIL® Intermediate Service Strategy 2011 Edition

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This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Comentarios:

El curso es impartido en español.

The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Course Objectives:

This qualification provides a complete management-level overview of Service Strategy including all its related activities: how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
Candidates can expect to gain competencies in the following:
Introduction to Service Strategy
Service Strategy principles
Service Strategy processes
Governance
Organizing for Service Strategy
Technology considerations
Implementing Service Strategy
Challenges, critical success factors and risks.
In addition, the training for this certification includes examination preparation, and a mock examination.

Related Certifications:

- ITIL Intermediate Life Cycle.
- ITIL Intermediate Service Strategy.

Related Exams:

- ITIL Service Strategy.

Temario:

Course Outline

1 - Course Introduction
Purpose and objectives
Scope of Service Strategy
Service Strategy Processes
Value to the Business
Context of Service Strategy

2 - Principles
Basic Approach
Strategy and Opposing Dynamics
The four P’s...