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Curso de ITIL® Expert Managing Across the Lifecycle (2011 Edition)
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This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.
Comentarios:
El curso es impartido en español.
The ITIL® MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL Managing Across the Lifecycle exam.
Course Objectives:
At the end of this course, you will learn:
Managing the planning and Implementation of IT Service Management
Lifecycle positioning and transition
How to achieve business value with people, process and function
Challenges, Critical Success Factors and risks to service management
Risk Management
Lifecycle project assessment
Management of strategic change
Understanding complementary industry guidance
Related Certifications:
- ITIL Expert
Related Exams:
- ITIL Managing Across the Lifecycle (MALC)
Temario:
Course Outline
1 - Course Introduction
Lifecycle positioning and transition
The difference between open-loop and closed-loop systems
Complex Monitor Control loops
ITSM Monitor Control loops
Relationship between Business and IT
How to achieve business value with people, process and function
How to achieve business value with supplier relationship and technology alignment
2 - Management of Strategic Change
Value creation challenge
This course is recommended for CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.
Comentarios:
El curso es impartido en español.
The ITIL® MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL Managing Across the Lifecycle exam.
Course Objectives:
At the end of this course, you will learn:
Managing the planning and Implementation of IT Service Management
Lifecycle positioning and transition
How to achieve business value with people, process and function
Challenges, Critical Success Factors and risks to service management
Risk Management
Lifecycle project assessment
Management of strategic change
Understanding complementary industry guidance
Related Certifications:
- ITIL Expert
Related Exams:
- ITIL Managing Across the Lifecycle (MALC)
Temario:
Course Outline
1 - Course Introduction
Lifecycle positioning and transition
The difference between open-loop and closed-loop systems
Complex Monitor Control loops
ITSM Monitor Control loops
Relationship between Business and IT
How to achieve business value with people, process and function
How to achieve business value with supplier relationship and technology alignment
2 - Management of Strategic Change
Value creation challenge
Critical success components to managing lifecycle risk
Business benefits
Determining Benefit Realization
Determining Value to Business VOI, ROI
Determining Variable Cost Dynamics (VCD)
Alignment of business policy, future direction and Demand Management
Alignment to service portfolio and service catalogue management
Planning and Defining scope
Awareness of design and delivery model choices
Budgeting, costing, service assets
Intangible and Measuring benefits
Assets- Service and Strategic influencing
Defining awareness communication activities
People Education and knowledge transfer management
Business Relationship Management
Service Structure and Value nets and value-chains
Termination and Retirement of Services
3 - Risk Management
Challenges, Critical Success Factors and risks to service management
Identification of Risk
Evaluation of Risk – CFIA, FTA, BIA, SFA, Risk Analysis and Management
Corrective Actions
Controlling Risk
Transfer of risks
Service Provider risks
Contract risks
Design risks
Operational risks
Market risks
4 - Planning & Implementing
Activities during Plan, Do, Check, Act including Aspects of Strategy and the 4P’s of Strategy
Policy considerations
Strategy considerations
Design considerations
Transition considerations
Directing
Value of achieving business goals by guiding, leading and monitoring
Controlling and Evaluating
Value of verifying and using feedback to control lifecycle
Organizational Form and Design
Communication, Coordination and Control
5 - Understanding Organizational Challenges
Organizational maturity
Organizational structure
Knowledge management and security of information
Organizational transition
Governance
Balance in Service Operations
6 - Service Assessment
Value of Measuring
Why Measure
What to Measure
Value of Monitoring
What to Monitor
Reporting
Service Portfolio assessment across the lifecycle
Assessment of achievements
Corrective action
Business Perspective and Improvements
7 - Understanding Complementary Industry Guidance and Tools Strategies
COBIT
ISO/IEC 20000
CMMI
Balanced Scorecard
Quality Management
OSI Framework
Annuity
Service Management maturity framework
Six Sigma
Project Management
TQM
Management Governance framework
8 - Exam Preparation
Sample Exams
Feedback
Recap
9 - Note
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
El temario del curso puede variar en función del centro. Póngase en contacto con nuestro departamento comercial para obtener más información.
Duración:
Length Days: 5. Length Hours: 40
...Business benefits
Determining Benefit Realization
Determining Value to Business VOI, ROI
Determining Variable Cost Dynamics (VCD)
Alignment of business policy, future direction and Demand Management
Alignment to service portfolio and service catalogue management
Planning and Defining scope
Awareness of design and delivery model choices
Budgeting, costing, service assets
Intangible and Measuring benefits
Assets- Service and Strategic influencing
Defining awareness communication activities
People Education and knowledge transfer management
Business Relationship Management
Service Structure and Value nets and value-chains
Termination and Retirement of Services
3 - Risk Management
Challenges, Critical Success Factors and risks to service management
Identification of Risk
Evaluation of Risk – CFIA, FTA, BIA, SFA, Risk Analysis and Management
Corrective Actions
Controlling Risk
Transfer of risks
Service Provider risks
Contract risks
Design risks
Operational risks
Market risks
4 - Planning & Implementing
Activities during Plan, Do, Check, Act including Aspects of Strategy and the 4P’s of Strategy
Policy considerations
Strategy considerations
Design considerations
Transition considerations
Directing
Value of achieving business goals by guiding, leading and monitoring
Controlling and Evaluating
Value of verifying and using feedback to control lifecycle
Organizational Form and Design
Communication, Coordination and Control
5 - Understanding Organizational Challenges
Organizational maturity
Organizational structure
Knowledge management and security of information
Organizational transition
Governance
Balance in Service Operations
6 - Service Assessment
Value of Measuring
Why Measure
What to Measure
Value of Monitoring
What to Monitor
Reporting
Service Portfolio assessment across the lifecycle
Assessment of achievements
Corrective action
Business Perspective and Improvements
7 - Understanding Complementary Industry Guidance and Tools Strategies
COBIT
ISO/IEC 20000
CMMI
Balanced Scorecard
Quality Management
OSI Framework
Annuity
Service Management maturity framework
Six Sigma
Project Management
TQM
Management Governance framework
8 - Exam Preparation
Sample Exams
Feedback
Recap
9 - Note
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
El temario del curso puede variar en función del centro. Póngase en contacto con nuestro departamento comercial para obtener más información.
Duración:
Length Days: 5. Length Hours: 40
Sede principal del centro
Madrid: Paseo de la Castellana 163 - 28046 - Madrid- Madrid: Paseo de la Castellana 163 - 28046 - Madrid
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